Thanks for shopping with hokolite.com. It's our goal to make sure your order is processed quickly and efficiently.
Regions heavily affected by the pandemic such as the US, be subjected to possible delays. Thank you for your understanding and we apologize for any inconvenience this may cause you. If you have any questions or concerns about your order, please email us at email@example.com and our team will be happy to assist you, 7 days a week.
Delivery Time = Handling Time + Shipping Time (+ any holidays)
I JUST PLACED AN ORDER, WHEN WILL IT BE SHIPPED?
Please allow 3-7 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
U.S. orders will be shipped via USPS&FEDEX or other carriers and International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States: 5-20 business days.
Average transit times to International: 17-45 business days.
Free shipping on all orders
Expedited Shipping （not available recently）
It will take 3-5 business days for delivery depends on your location.
It will take 10-15 business days for delivery depends on your location.
Shipping to other countries
Other countries online orders may take up to 24 hrs to process before shipping from our warehouse (Excludes Weekend). Estimated delivery dates depend on location, normally take around 1-3 weeks.
However, due to our inability to control transportation, the arrival time will be different according to the actual situation.
Has my order been dispatched yet?
Most orders are generally dispatched within 24 hrs (Excludes Weekend), sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at firstname.lastname@example.org and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 2 days before the package is checked into the carrier's tracking system.
Do your prices include VAT?
VAT is only for orders within the EU (European Union).
As we ship EU orders from German/UK, so we can deliver goods free of VAT.
My item arrived broken or damaged what can I do?
If your product is damaged please take photos and a video then send them to email@example.com. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packagings. This is the carrier's responsibility to handle them with care, we have no control over this.
There are circumstances that are out of control(natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
I don't have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at firstname.lastname@example.org for an update on your tracking.
CAN I CANCEL MY ORDER?
You are able to cancel your order with on penalty. You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email email@example.com. All you need to do is to send us an email with the subject line “CANCEL”.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order please email email@example.com.
MY ITEM ARRIVED DAMAED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to the mail service mistreatment.
If this happens to you, please contact us(firstname.lastname@example.org)with:
Your order number.
A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question, please feel free to contact us(email@example.com) and we will do our best to reply within 24 hours.