About Pre-Order

1. Pre-Order Payment

Pre-order products are charged in full at the time the order is placed. By completing a pre-order purchase, you acknowledge that the product is not currently ready to ship and agree to the estimated shipping timeline displayed on the product page.

The estimated shipping date may vary by product. Please review the applicable product page before placing your order.

2. Voluntary Cancellation and Refunds

The following cancellation policy applies to customer-requested cancellations:

  • Within 14 calendar days of purchase: You may cancel your pre-order and receive a full refund.
  • From day 15 through day 30: You may cancel your pre-order and receive a refund equal to 50% of the pre-order product price.
  • Beginning on day 31: Voluntary cancellations are no longer accepted, and the order will remain scheduled for production and delivery.

The cancellation period begins at the date and time shown on your order confirmation.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

3. Exceptions Eligible for a Full Refund

Regardless of when the order was placed, customers remain eligible for a full refund if:

  • HOKOLITE cancels the product or decides not to proceed with production;
  • HOKOLITE is unable to fulfill the order;
  • The product undergoes a material change to its advertised core specifications or functionality;
  • The shipment is delayed beyond the revised shipping date and the customer does not agree to the delay;
  • A full refund is otherwise required by applicable consumer protection law.

These exceptions are not subject to the 14-day, 30-day or 50% refund limitations.

4. Production and Shipping Estimates

Each pre-order product page will display an estimated shipping window. These dates are estimates based on our current product development, manufacturing and logistics schedule.

If we become unable to ship within the stated timeframe, HOKOLITE will notify affected customers by email and provide:

  • The reason for the delay;
  • A revised estimated shipping date; and
  • Available options to accept the delay or cancel the order where required.

Customers are responsible for keeping their email address and shipping information up to date.

5. Product Development Changes

Pre-order products may receive minor changes during testing and production, including changes to packaging, finishes, colors or non-essential components.

If a change materially affects the product’s core functionality, performance or included components, affected customers will be notified and given the option to accept the change or cancel for a full refund.

6. Address and Variant Changes

Shipping address changes may be requested before the order enters fulfillment.

Changes to color, model or bundle selections are subject to availability and might not be possible after production has been confirmed.

7. Damaged, Defective or Incorrect Products

This pre-order cancellation policy does not limit any rights relating to products that arrive damaged, defective, incorrect or materially different from their description. Such cases will be handled under the HOKOLITE Refund Policy and applicable consumer protection laws.

8. How to Request a Cancellation

To request a cancellation, contact HOKOLITE Customer Support through our Contact Us page and provide:

  • Your order number;
  • The email address used for the order; and
  • The reason for the cancellation.

The cancellation request date is determined by the time HOKOLITE receives the request, not the date on which the customer first considered canceling.

By placing a pre-order, you confirm that you have reviewed and accepted this Pre-Order Policy.